Vendor needs to provide student-athlete meal card services to the government authority located in Austin, TX.
A. User friendly dashboard for staff to monitor compliance, detailed usage, and to turn on/off funds online.
B. Ability to provide a mobile app and website to allow for users to view balances and transaction detail.
C. Tight compliance of restricted items (alcohol, non-food items) that is user friendly from compliance & student-athlete standpoint.
D. Provide customer support, merchant support, technology support, refunds, and guarantees all fraud or disputed transactions.
E. Unused funds are refunded to the University within a timeframe set by University.
F. Refunds processed within 24 hours if student-athlete’s card is erroneously charged.
G. Variety of restaurant options close to campus + within a 10-mile radius. Food delivery services, if available.
H. Ability to restrict transactions by merchant category code.
I. Ability to use meal card at grocery stores.
J. Vendor must have an approval step to process the loading of cards.
a. For the avoidance of doubt, one employee will enter the bulk load file, which the system must route to an internal approver prior to the funds being issued to the cards.
b. Separation of duties between card creation and loading funds
K. Vendor must have email alerts and text alerts for cardholders/mobile app.
L. Vendor cannot require SSN for cardholders.
M. Any depository bank used by the vendor will require a depository agreement between The University of Texas System Board of Regents and the bank before implementation